Administrative Tasks
Stay on top of the everyday work that keeps your business running. Our virtual assistants manage inboxes, data entry, documents, scheduling, invoicing and follow-ups so nothing important slips through the cracks.
- Managing shared inboxes and responding to routine emails
- Answering, screening and redirecting phone calls
- Data entry and updating CRM or customer databases
- Scheduling appointments, jobs, meetings and field teams
- Preparing documents, reports and spreadsheets
- Digital filing, document control and record maintenance
- Preparing quotes, invoices and purchase orders
- Following up outstanding invoices or documentation
- Processing forms, referrals and service agreements
- Coordinating with customers, suppliers and internal teams
- Updating project, job or order statuses
- Basic Xero, bookkeeping, payroll or expense administration
- Creating and maintaining procedures and checklists
Customer Service
Give your customers prompt, helpful support across phone, email, live chat and social media. Our virtual assistants handle enquiries, orders, bookings, complaints and follow-ups while keeping your records up to date.
- Responding to customers by phone, email, live chat and social media
- Answering questions about products, services, prices and availability
- Processing bookings, orders and account changes
- Providing order, delivery or job-status updates
- Managing returns, refunds and warranty claims
- Resolving complaints and escalating complex matters
- Creating and updating support tickets
- Recording interactions accurately in a CRM
- Onboarding new customers
- Sending reminders and proactive follow-ups
- Liaising with warehouses, technicians or service teams
- Conducting customer-satisfaction or feedback calls
- Supporting retention, reorders and account renewals
Marketing and Sales Support
Keep your marketing active and your sales pipeline moving. Our virtual assistants can schedule content, manage email campaigns, update your CRM, qualify leads, book appointments and follow up on enquiries and quotes.
- Responding to inbound sales enquiries
- Researching prospects and building lead lists
- Qualifying leads
- Making warm or cold outreach calls
- Booking sales appointments
- Producing Canva graphics and simple short-form videos
- Managing content calendars
- Setting up email campaigns and automated nurture sequences
- Updating websites, landing pages and product information
- Following up old leads
- Writing captions, newsletters and basic website copy
- Following up quotes, proposals and unfinished orders
- Preparing quotes and sales proposals
- Performing basic on-page SEO
- Checking forms, links and calls to action
Executive Assistant
Free yourself to focus on higher-value priorities with proactive executive support. Our executive assistants manage calendars, inboxes, meetings, travel, reports and action items to keep work organised and moving forward.
- Managing executive inboxes
- Managing complex calendars and resolving conflicts
- Coordinating internal and external meetings
- Preparing agendas, briefs and meeting materials
- Taking minutes and tracking action items
- Following up team members on deadlines
- Drafting executive correspondence
- Preparing reports, presentations and summaries
- Organising domestic and international travel
- Preparing itineraries and accommodation arrangements
- Acting as the executive’s first point of contact
- Coordinating stakeholders, suppliers and leadership teams
- Tracking projects, priorities and deliverables
- Processing expenses and invoices
- Supporting board meetings and company events
Personal Tasks
- Managing personal and family calendars
- Booking medical, dental and wellness appointments
- Planning domestic and international travel
- Preparing itineraries and coordinating visas
- Managing loyalty programmes and travel changes
- Booking restaurants, entertainment and personal events
- Ordering gifts and managing special occasions
- Coordinating household or property maintenance
- Communicating with tradespeople and service providers
- Researching products, services and travel options
- Managing subscriptions and recurring services
- Tracking personal expenses and receipts
Call Centre Agent
Inbound calls
- Answering high-volume customer calls
- Identifying the reason for the call
- Verifying customer information
- Answering routine questions
- Processing bookings or appointment changes
- Providing order and delivery updates
- Handling complaints
- Conducting initial customer or patient intake
- Transferring calls and taking accurate messages
- Escalating urgent or complex issues
Outbound calls
- Qualifying new leads
- Booking appointments
- Following up enquiries and quotes
- Reactivating old customers
- Conducting customer check-ins
- Sending renewal or appointment reminders
- Running customer-feedback surveys
- Supporting retention campaigns
Australia teams large and small rely on Outpost
120+
SMEs Customers
3x
Conversion Rate Boost
6 days
Onboarding Time
60%
cheaper than hiring in-house
Frequently Asked Questions
1Where are your virtual assistants from?
Our virtual assistants are primarily based in the Philippines. Many Australian businesses already work successfully with Filipino professionals because of the close time-zone overlap, cultural compatibility and extensive experience supporting Australian customers and teams.
2What tasks can a virtual assistant help with?
Lorem ipsum dolor sit amet tempor ac, laoreet feugiat. Proin id dui. Integer a placerat at, mollis nunc vel neque sollicitudin augue sit amet magna. Donec aliquam dictum quis, tincidunt molestie, neque nibh ultricies nec, aliquam purus.
3How does Outpost screen and match virtual assistants to my business?
We first learn about your tasks, industry, preferred working style and the experience you require. Candidates are then assessed through interviews and practical, role-specific tests before we shortlist those who are best suited to your needs.
4Can I interview and choose my virtual assistant before they start?
Yes. You can review the shortlisted candidate’s experience and assessment results, then meet them before making your decision. If the candidate is not the right fit, we can refine the search based on your feedback.
5How much does an Outpost virtual assistant cost, and what is included?
Generally, it starts from AUD1,500 for a full-timer and AUD10 per hour for part-timer. Actual pricing depends on the role, experience required, working hours and needed.
After learning about your requirements, we will provide a tailored quotation covering the agreed staffing arrangement, recruitment, onboarding, payroll administration and ongoing support.
6How quickly can my virtual assistant get started?
We can typically shortlist suitable candidates within 7–10 working days. The final start date depends on the role, candidate availability and any role-specific onboarding or training required before going live.
7How does Outpost protect my business and customer information?
Our virtual assistants complete privacy and confidentiality training, before working with clients.
Secure password-sharing tools, multi-factor authentication and controlled account access can be used, with enhanced device and security arrangements available for roles handling more sensitive information.
8What happens if my virtual assistant is unavailable or not the right fit?
Your Client Success Manager will help address performance or HR concerns and provide additional guidance where needed. If the arrangement is still not suitable, Outpost can arrange a replacement and structured handover; backup coverage can also be built into roles where continuity is essential.